Features

Everything it handles, so you don't have to.

Everything your assistant does in every plan, plus the add-ons you can switch on whenever you’re ready.

Included in every plan

Your customer book

Can you remember every customer’s birthday? You don’t have to.

And every one of those conversations becomes a customer in your own customer book: their name and number, what they ordered, and the birthdays and anniversaries behind each cake. No spreadsheets, and no scrolling back through old DMs.

  • Everyone in one place. Instagram, Facebook and website chats all land in the same book, not scattered across apps.
  • Past orders at a glance. “Same as last year, but chocolate?” takes seconds.
  • Next year’s celebrations, already noted. A birthday cake this March means another birthday next March. With reminders on, they hear from you first.

The customers you’ve already baked for are often your easiest next orders.

Your customer book is included in every plan. Birthday & anniversary reminders are an add-on, sent only to customers who agree to hear from you.

Add-onBirthday & anniversary remindersIt messages them before next year’s celebration, so the repeat order comes to you.See add-on →

Works where your customers already are

Customers message their way.
You check one place.

Your assistant can answer on every channel, and every conversation lands in one organized inbox. Instead of checking five different apps, you check one. Instagram, Facebook, WhatsApp, text and website chat are all included, in English and French.

Instagram DM
do you do 150 servings?
Facebook Messenger
nut allergy — ok?
Text message
is fondant extra?
WhatsApp
quote for a wedding?
Website live chat
is Aug 26 open?
Website form
name · date · servings
cakeassst
EJ
Emma Johnson
Instagram · 10:47 PM
New inquiry
Occasion
Anniversary
Date
Dec 12, 2026
Servings
150
Flavour
Vanilla almond
Finish
Fondant ✓
Tiers
Three
Allergies
None
Pickup
2:00 PM
Inspiration
1 photo attached
Ready for you to quote

Every channel · one inbox · every detail gathered

No website? Just an Instagram page? That's fine. Your assistant works with the accounts you already have. If you'd like a website too, the website add-on gives you a custom site that introduces your cake business, with your menu, gallery, about and contact pages, and your assistant built in.

Order forms vs. messages

Your customers won’t fill out a form. They’ll answer a question.

Replying “please fill out my order form” feels organized. For a customer on their phone in Instagram, it’s homework. Plenty never tap the link. They just message the next cake maker.

Order formYour assistant
Keeps the customer in the chat they messaged you inNoYes
Checks your calendar and capacity before accepting a dateNoYes
Asks follow-up questions based on their answersWedding? It asks about tastings. Delivery? It asks for the address.NoYes
Explains options when they’re unsureFondant vs buttercream, naked vs semi-naked, how many servings.NoYes
Works inside Instagram, Facebook, WhatsApp, text and your websiteNoYes
Hands you every detail in one placeNoYes
73%

of people prefer messaging when they contact a business.

Kantar for Meta, 2025
52%

of people who start an online form on their phone don’t finish it.

Zuko, 2025
28%

fewer people complete a 10-question form than a 3-question one.

Typeform, 2025

Your assistant does the job of an order form, inside the conversation. The customer gets a chat. You get a complete order.

Sources: Kantar for Meta, “The State of Business Messaging” (2025, 11,056 adults, 22 markets) · Zuko form benchmarks (2025, 47.5% mobile completion) · Typeform lead capture form report (2025)

You stay in control

It knows when to get out of the way.

Not every inquiry should be handled automatically. When something needs your judgement, the assistant hands the conversation to you, with everything it has already gathered.

  • Unusual or complicated designs
  • Big or detailed wedding orders
  • Custom pricing
  • Special requests
  • Anything outside the instructions you gave it

You decide where the line is, and you can jump into any conversation at any time.

Handed to youSat 9:14 PM
Needs your judgement · custom pricing

Olivia R. — wedding, 220 guests

She'd like a five-tier cake with hand-painted sugar flowers and a matching dessert table. That's outside the standard menu, so I've passed it to you.

Date
Jun 19, 2027
Availability
Open ✓
Guests
220
Channel
WhatsApp
Four-tier textured buttercream wedding cake with eucalyptus
Inspiration
2 photos attached · read for tiers, finish & style
Assistant paused. Olivia was told you'll reply personally.
Add-onWedding consultation bookingCouples get booked straight onto your calendar for a tasting.See add-on →

Add-ons

Add them when you’re ready.

Everything above comes with every plan. Add-ons are like toppings: switch on only the ones you want, whenever you want, and we set each one up for you.

Great news, Emma, we can make your cake! To confirm your order and lock in Dec 12, here’s your secure deposit link.
Deposit paid · order confirmed

Payment links & deposits

Most cake shops need a deposit to confirm an order. Once you approve a request, your assistant sends a secure deposit link, and the date is only locked in once it’s paid.

We hope you love the cake, Emma! If you enjoyed your experience with us, we’d be so grateful for a quick Google review. It really helps our little bakery grow ❤️
★★★★★New review

Google review requests

After pickup, happy customers get a friendly ask to leave a Google review. More five-star reviews, without you having to ask.

Hi Emma! Your anniversary is coming up on Dec 12. Want the vanilla almond again this year?
Sent 3 weeks before

Birthday & anniversary reminders

Every birthday and anniversary order is remembered. Next year, the customer gets a friendly reminder before they’ve thought about where to order.

Congratulations! Want to book a free tasting consultation?
Sat 2:00Sat 3:30Sun 11:00

Wedding consultation booking

After gathering the basics, your assistant books couples into a free consultation on your calendar.

EnglishFrançais+ Español
¡Hola! ¿Tienen pasteles sin gluten?
¡Sí! Tenemos tres sabores sin gluten.

Extra languages

Your assistant already speaks English and French. Add another language, like Spanish, Punjabi or Cantonese, and it replies in whichever one the customer writes in.

Thu17Fri18Sat19FullSun20
See it in action ↓

Production calendar & capacity check

Your assistant checks your production calendar and only offers dates your kitchen can actually take on.

yourbakery.com
Custom cakes, baked with love
Ask us anything

Website

Let the world find you, not just your Instagram followers. A clean, fast custom website with your menu, gallery and contact pages, and your assistant built in.

Not sure which ones you need? We’ll recommend the right add-ons on your onboarding call and set them up for you.

Book your call

Protects your calendar · add-on

It checks your availability before it says yes.

With the production calendar add-on, your capacity is built in. When a customer asks for a date, the assistant checks how much room you really have first.

  • Room that day? It keeps the conversation moving and collects the details.
  • Already full? It won't accept the date. It tells the customer kindly and offers the next open dates, or passes them to you.
  • No more accidental yeses to a cake you don't have room for.
Your capacity Dec 14 – 20
Mon
14
Closed
Tue
15
Open
Wed
16
Open
Thu
17
1 left
Fri
18
Open
Sat
19
Full
Sun
20
Open
Hi! Do you have Saturday, Dec 19 for a two-tier birthday cake? 🎂
Your Virtual Cake Assistant
I'm so sorry, Saturday the 19th is fully booked. I do have Friday the 18th or Sunday the 20th open. Would either of those work for you?
Dec 19 not accepted · already at capacity

What actually changes

Same cakes.
Different week.

Nothing about the cakes changes. What changes is the hours around them: answering the same question in five different apps, chasing missing details, and the orders that quietly go to whoever replied first.

Thu 11:41pm
Seen at 7am. They'd booked someone else.
Answered in thirty seconds, in your voice. They book with you.
Fri 9am
Four apps open. Three questions still unanswered.
Every question answered while you slept. They know exactly what happens next.
Fri 2pm
Said yes to Saturday. Already had five cakes that day.
Checked against your capacity first. Saturday stays a day you can actually handle.
Sat 6am
"Did they say nut allergy?"
Asked and written down in the first conversation. Nobody decorates from memory.
Sun
Catching up on admin. All day.
Off. Actually off. The phone stays in the other room.

More orders booked. And your hours back.

Back into the cakes. Back into the business. Back into an evening that actually ends.

Keep exploring

cakeassst

Stop spending your day answering cake inquiries.

Your customers get answers in seconds, so the order comes to you instead of the next cake shop on their list. Your calendar stays protected, and you only step in when your expertise is needed.

Live in 48 hours · free for 30 days · then from $149 USD/month · cancel anytime

You bake the cakes. We handle the messages.